Track 03

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Improving Housing Service to Global Military Personnel
Pharicode and SOFTACT Solutions partnered to implement ServiceNow’s Customer Service Management solution for the Army Materiel Command, called the Army Maintenance Application (ArMA). ArMA allows residents living in Army-owned housing on bases across the globe to submit and track service requests for their residence on a modern, mobile-optimized Service Portal. The solution demonstrates the breadth of workflows that can be addressed with the ServiceNow platform. In this session, we’ll highlight the benefits of leveraging integrators with technical and domain expertise – to develop quality applications with speed to delivery.

Speakers

Anderson
Executive Vice President
SOFTACT Solutions
Rezabek
Director of Strategic Initiatives
SOFTACT Solutions
Sullivan
Chief Operating Officer
Pharicode
Williamson
Senior Director of Engagement
Pharicode