Track 3

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Revolutionizing Service Delivery for USDA
Rock Creek Ballroom - Salon A
America’s wildland firefighters, farmers, and producers continue to do their jobs no matter the unprecedented interruptions. In this session, learn how the Department of Agriculture’s Forest Service (FS) and Farm Production and Conservation (FPAC) implemented an agile delivery approach, transforming the development, governance, and management of services. We will explore how you can maximize your ServiceNow investment through an agile delivery method to drive adoption and results.

Speakers

Benedict
Section Chief, Information Solutions Service Delivery and Operations Branch
Department of Agriculture
headrick
Director of Application Services
Cask
Leith
Project Management Professional and Certified Enterprise Architect
Department of Agriculture
Weiger
Senior Engagement and Program Manager
Cask
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Modifying Employee Retention Strategies for Generational Values
Rock Creek Ballroom - Salon A
As Generations X and Z begin to play crucial roles within the Federal workforce, government agencies need to consider how to retain staff based on generational values when it comes to work expectations and career paths. In this session, engage with researchers from the Partnership for Public Service to discuss a new research project about retaining Generation X and Generation Z employees in the Federal government.

Speakers

hyman
Associate Manager, Research, Evaluation and Analysis Team
Partnership for Public Service
pietsch
Senior Manager, Research, Evaluation and Analysis Team
Partnership for Public Service
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Revolutionizing Service Delivery for USDA
Rock Creek Ballroom - Salon A
America’s farmers and producers must continue to do their jobs no matter the weather or unprecedented interruptions. This session will explore how The Department of Agriculture’s Farm Production and Conservation (FPAC) implemented the Scaled Agile Framework (SAFe) delivery approach, transforming how services are developed and managed.

Speakers

Benedict
Section Chief, Information Solutions Service Delivery and Operations Branch
Department of Agriculture
headrick
Director of Application Services
Cask
Leith
Project Management Professional and Certified Enterprise Architect
Department of Agriculture
Weiger
Senior Engagement and Program Manager
Cask