Track 1

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Agent Intelligence and Virtual Agents
Salons 1 & 2
The modern service desk is all about service experience and operational efficiencies. Machine learning is a key component moving forward. Smarter service desks mean less time spent working on troubleshooting and more time spent on mission-centric activities. Join this session to hear how machine learning and advanced analytics are the key to overcoming operational inefficiencies.
-
Agent Intelligence and Virtual Agents
Salons 1 & 2
The modern service desk is all about service experience and operational efficiencies. Machine learning is a key component moving forward. Smarter service desks mean less time spent working on troubleshooting and more time spent on mission-centric activities. Join this session to hear how machine learning and advanced analytics are the key to overcoming operational inefficiencies.