ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 03

Bridge the Gap: Deliver Digital Transformation and Value With ServiceNow Impact

Salon 3

Many government organizations experience a gap in value between their digital transformation investments and actual return. Join this session to learn how ServiceNow Impact accelerates time to value with an AI-powered digital experience that is tailored to each customer’s digital transformation journey with ROI dashboards, coaching, implementation guides, and more.


David Hegarty
David Hegarty [moderator]
Director – Federal HC/FIN - Impact
Brian Bounds
IDTS2 Program Manager
U.S. Army Intelligence and Security Command
Prashanthi Kuchikulla
Director, Service Management Platforms and Tools
Department of Veterans Affairs
Brent Smith
Director – Federal Impact and Customer Success