ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 5

Creating a Frictionless Employee Experience

Shaw (M3)

Federal agencies looking for next-gen HR want access to immediate answers, predictive next steps, and the ability to deliver a seamless employee experience. New processes, tools, and technologies make it easy for employees, while also allowing agencies to improve end-user interactions by shifting their HR workforce to higher-value efforts in line with their mission. Join this session to hear lessons learned, best practices, and current thinking about how to maximize the value of Federal HR and transform the employee experience.


Division Chief, Systems Management Division
Office of Human Capital and Talent Management (HCTM)
U.S. Agency for International Development