Kevin Adler helps U.S. government agencies achieve their missions using digital technology solutions including a focus on the next generation of customer service management. In his capacity as a Solutions Specialist, Mr. Adler has spent almost two decades helping federal agencies address real-world scenarios and overcome modern business challenges. By deeply understanding their requirements and goals, Mr. Adler helps the Department of Defense create a modern approach to meeting diverse missions through innovative, cloud-based software.
Currently focusing on service delivery solutions, Mr. Adler is passionate about helping the Department of Defense support the global warfighter by delivering superior multi-channel service. This includes self-service, chat, AI-enabled bots and social.
Mr. Adler is based in the Washington, D.C. region as part of ServiceNow’s Public Sector division. Positioned to uniquely support the U.S Department of Defense, Mr. Adler’s team has a history of helping the DoD and its agencies achieve increased efficiencies through cloud-based software.