ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

Modern Tools for the Modern Workforce


The Department of State quickly pivoted to telework when COVID-19 hit, providing its workforce with the support they needed to work remotely full-time using modern, cloud-based collaboration tools. During this agency spotlight session, Kelly Horton, ServiceNow’s Director of Public Policy Accounts will chat with Brian Merrick, the Director of the Cloud Program Management Office at the Department of State, about how the agency pivoted their workforce so quickly. Kelly and Brian will discuss ServiceNow’s role in the migration, and how leveraging modern technologies gives not only IT teams, but the entire agency, the flexibility and agility needed to meet the mission.

Session Speakers

Kelly Horton [moderator]
Director of Public Policy
Director of the Cloud Program Management Office
Department of State