Accelerating Service Delivery

Potomac Ballroom

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Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session will focus on how government organizations can meet the goals outlined in the EO by using process automation and analytics, enhancing enterprise software delivery with low-code development, and revolutionizing citizen experiences.

Session Speakers

Alboum
Jonathan Alboum [moderator]
Federal Chief Technology Officer
ServiceNow
Rob Brown
Chief Technology Officer
USCIS Office of Information Technology / Management Directorate
Morton
Deputy Chief Veterans Experience Officer
Department of Veterans Affairs
Venkatapathi Puvvada
Chief Executive Officer
NetImpact