ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

Elevate Total Experience: A Holistic Approach to Mission Success

Potomac Ballroom A, B, C, D


Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Join this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Session Speakers

Diana Keohane [moderator]
Senior Manager, Solution Consulting - Federal
Assistant Inspector General for Management and Chief Information Officer
National Science Foundation Office of Inspector General
Mark James
Director of the OIT Enterprise Cloud Services Division
U.S. Customs and Border Protection
Program Executive Officer
DLA Information Operations
Col. Kris Saling
Acting Director, Innovation Directorate
U.S. Army Recruiting Command