ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol
Kimberly Jackson

Ms. Jackson was selected by Secretary Denis McDonough to serve as the Chief of Staff for Veterans Affairs and sworn in on October 10, 2023. As Chief of Staff, Ms. Jackson is the senior advisor to the Secretary and Deputy Secretary in the federal government’s second-largest Cabinet department, with a budget of more than $246 […]

Andrew Sandoe

Andrew Sandoe is the Chief Executive Officer of Hire Heroes USA. Andrew began his career with Morgan Stanley in the South Tower of the World Trade Center in New York. The terrorist attack on the Twin Towers led him to seek out ways to serve his country, and he pivoted to a career of service […]

Jeffrey Quinn

Jeff is a native of Fort Worth, Texas, who enlisted in 1990 and transitioned to chaplaincy in 2004. He has served with Marine, Coast Guard, and Navy units throughout his career. Jeff is a graduate of Wesley Theological Seminary and the Naval Postgraduate School, and currently serves as Force Chaplain for Submarine Force Atlantic.

Pamela Graulich

Pamela Graulich, a native Washingtonian, has a diverse 30+ year background in Human Resources, both working in various HR Departments and in selling HR software. Her passion is in getting people excited about technology through the interactions of everyday work life ⋯ which is how she ended up at ServiceNow, the perfect solution to making […]

Khaled Nassoura

Khaled Nassoura is a senior product executive with 30+ years experience where he has built multiple consulting practices, as well as software and products and businesses that focused on asset and operations management for data centers, mechanical and electrical plant facilities, and industrial IoT verticals.

Dr. Allan Friedman

Dr. Allan Friedman is Senior Advisor and Strategist at the Cybersecurity and Infrastructure Security Agency. He coordinates the global cross-sector community efforts around software bill of materials (SBOM) and related vulnerability initiatives, and works to advance their adoption inside the U.S. government and around the world. He was previously the Director of Cybersecurity Initiatives at […]


Herb Thompson leads efforts to grow the veteran talent pool in the ServiceNow ecosystem. Veterans provide a unique perspective for ServiceNow’s support of military and government customers as well as bring a strong work ethic and commitment to mission. The company develops talent through the SkillBridge program, an intensive, 40hrs a week, 16 week, cohort-based […]


Gaine Nazareth is a trusted advisor to senior executives in industry and the DoD, providing insight into how to create and execute digital transformation initiatives. Having participated in numerous transformation efforts, he is able to create, adapt, articulate, and execute strategy and objectives across people, processes and technology. At ServiceNow, Gaine is responsible for supporting […]


Diana Keohane leads a team of solution consultants dedicated to helping the U.S. Federal Government move workflows into digital processes for improved customer and employee experience. She brings over 15 years of experience in developing solutions for human capital management (HCM) and case management for government agencies. Diana has held solution consulting roles with both […]

Catherine Manfre

Catherine Manfre serves as Chief Transformation Officer at the Office of Personnel Management under the Biden-Harris Administration where she supports initiatives related to customer experience, data leadership, employee experience, and agency modernization. She also has developed and executed strategies related to data-driven products and multiple government-wide initiatives. Before this role, Catherine served as a Senior […]