Shaun is currently a member of the Digital Capabilities Directorate at AFRL, working to modernize ITSM and improve processes across the service desk, enterprise systems, and operations support teams. He also leads the ServiceNow AFRL enterprise platform development support team. Prior to government work, Shaun was in a variety of IT and ITSM positions in […]

Mr. Deelsnyder is an Executive Director at EY and leads our state and local government healthcare market and operations development. Prior to joining EY, Chris was Senior Managing Partner, responsible for Gartner’s Health and Human Services and Veterans Affairs consulting practice. He has more than 30 years of government and commercial experience. Over the course […]

Sarah Espinosa leads user experience research for the Public Sector industry product team at ServiceNow. With experience spanning civilian, DoD, and private sectors, she specializes in uncovering deep user insights, driving strategic decisions, and improving government services for agencies and constituents. She has led research in policy-driven and safety-critical environments, ensuring technology aligns with real-world […]

Ryan Griffin leads the Public Sector industry product team at ServiceNow. He works closely with customers and partners to drive the PSDS product vision, roadmap, and adoption of key innovation. Prior to ServiceNow, Ryan has spent over a decade in Product Management working in a variety of industries, including enterprise software, eCommerce, and Financial Services. […]

Reshma Devkaran is a Senior Director, overseeing GDIT’s Department of Commerce, Department of Labor and Department of Interior accounts. Her business unit provides a large variety of IT and mission support services that span the areas of Infrastructure and Cloud, Agile Software Development and DevSecOps, Artificial Intelligence and Machine Learning, and Service Desk Management. Reshma […]

Kai Amory is responsible for Outbound Product Management for the Public Sector industry product team at ServiceNow. In this role, Kai supports sellers, partners, and customers, working to ensure public sector customers achieve value from the product team’s innovations. Prior to ServiceNow, Kai earned a degree in business administration from Northwestern’s Kellogg School of Management […]

Michael J. Mason is the Program Administer for the Department of the Air Force (DAF) Risk Management and Internal Control Program, Office of Management and Budget Circular number A-123 implementation lead. Mr. Mason is responsible for the timely and accurate submission of the Department of the Air Force Statement of Assurance to the Office of […]

Mark Williams is a seasoned cybersecurity leader with extensive experience shaping and securing enterprise technology landscapes. As the VP & Chief Information Security Officer at STRIDE, Inc., Mark leads cybersecurity strategy across governance, risk, compliance, security engineering, operations, identity and access management, and business continuity. Previously, Mark held executive security roles at NewWave Telecom & […]

Daniel Boling is an Advisory Solution Consultant at ServiceNow, specializing in Creator Workflows. With a strong background in application development and a keen focus on enabling customers to scale their development processes, Daniel plays a pivotal role in helping organizations leverage low-code and no-code solutions to drive innovation and efficiency. Daniel has spent his entire […]

Jhon Pak has spent over 25 years leading enterprise IT operations, specializing in building efficient, cost-effective technology strategies that support mission-critical objectives for federal agencies. After spending 12 years advancing through technical and management roles in the commercial sector, Jhon transitioned to federal government contracting, where he has dedicated the past 15 years to managing […]