Deputy Fire Chief Daniel McCoy currently commands the District of Columbia Fire and EMS Department’s Special Operations and Homeland Security Division. He has been in this position since April of 2020. Chief McCoy oversees the administration, operations, leadership, and supervision of the Special Operations and Homeland Security Division. This Division is responsible for a range […]

Eric Dowler is a Solution Consultant specializing in Employee Workflows at ServiceNow. He has spent nearly two decades in both the public and private sectors motivated by developing deep expertise in federal human capital and bringing the world’s most innovative and game-changing technologies to government operations and the employees they serve.

Building on his former role as a ServiceNow customer and enterprise architect for the state of Iowa, Chris serves as a trusted advisor to state leaders and legislators. He has helped numerous states and organizations modernize applications, drive business process improvements, define and optimize an automation strategy, and deliver impactful citizen and worker impactful services. With […]

Sue Pan oversees the operations of NCI’s Digital Services Center (DSC), offering a spectrum of professional services to support NCI’s adoption and implementation of emerging digital technologies, driving the digital transformation of NCI’s operations. As the Chief Engineer for the NCI CIO, Sue directs IT engineering process management and governance across all IT service areas, […]

Parker Lee is a Sr. Solutions Executive for ServiceNow’s Creator Workflows. He assists Federal healthcare and financial agencies in rapidly modernizing legacy apps and driving automation via low code and generative AI tools. His customers use ServiceNow to enhance productivity for everything from tissue request samples to bank audits, to ensuring accurate and timely Medicare […]