ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 08

Supporting America’s Farmers and Producers through Custom App Development and Platform Governance

America’s farmers and producers must continue to do their jobs no matter the weather or unprecedented interruptions. Through a rigorous governance process, the Department of Agriculture’s Farm Production and Conservation (FPAC) deployed custom applications that provided immediate value to their organization and most importantly, their customers, in a time of need. FPAC converted their complex service portal into a scalable and service-oriented platform with more than 25 custom-built industry solutions. This session will explore how you can maximize your ServiceNow investment through Custom App Development to drive adoption and results.


Section Chief, Information Solutions Service Delivery and Operations Branch
Department of Agriculture
Director of Application Services
Project Management Professional and Certified Enterprise Architect
Department of Agriculture
Senior Engagement and Program Manager