ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 06

Tailor-Made Customer Service

Every Federal agency wants to provide world-class customer operations and seamless support to constituents, partner agencies, the private sector and American citizens, but sometimes that is a struggle. Learn from private industry best practices to digitally transform your agency’s customer service operations. Join this session with Mike Runda, Vice President of Global Support, ServiceNow, to learn how ServiceNow delivers world-class customer service, provides top-notch field service operations, and more. Pulling from his experience as the Senior Vice President of Remote Customer Services at Xerox, Runda will also explore how Xerox uses ServiceNow technology to manage remote technical customer support, outsource services, as well as partner services support and omni-channel customer support for all Xerox systems.


Director, Customer Workflows, Federal
Vice President of Global Support