ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 1

Redesigning the Customer Experience

Anacostia Ballroom - Salon D

President Biden’s Customer Experience (CX) EO and the President’s Management Agenda (PMA) makes a strong statement on the government’s recommitment to being “of the people, by the people, [and] for the people.” While agencies have made tremendous progress, the ongoing push to improve digital service CX continues. In this session, learn how ServiceNow delivers world-class customer experiences using omnichannel solutions. We’ll discuss how these solutions align with the CX EO and the PMA, how agencies can leverage ServiceNow’s Customer Service Management, and what’s on the horizon.


Customer Workflows Solutions Specialist, US Federal
Director, Customer Workflows, Federal