ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 1

Adopt an “Outcomes Based” Modernization Strategy

Anacostia Ballroom - Salon D

At the end of the day, the goal of government organizations is to provide greater agility, efficiency, and effectiveness to meet their mission. In this session, discover how ServiceNow’s Federal customers leverage a “mission first” approach. We’ll explore how they align to strategic imperatives, measure ongoing maturity, and quantify value outcomes throughout the customer journey.


Hamaad Chippa
Inspire Value Strategist
Sam Lakhia
Principal Strategist, Inspire Value
Director, Inspire Value