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Track 3

Revolutionizing Service Delivery for USDA

Rock Creek Ballroom - Salon A

America’s wildland firefighters, farmers, and producers continue to do their jobs no matter the unprecedented interruptions. In this session, learn how the Department of Agriculture’s Forest Service (FS) and Farm Production and Conservation (FPAC) implemented an agile delivery approach, transforming the development, governance, and management of services. We will explore how you can maximize your ServiceNow investment through an agile delivery method to drive adoption and results.

Speakers

Benedict
Section Chief, Information Solutions Service Delivery and Operations Branch
Department of Agriculture
headrick
Director of Application Services
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Leith
Project Management Professional and Certified Enterprise Architect
Department of Agriculture
Weiger
Senior Engagement and Program Manager
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