ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 04

D.C. Government’s IT Modernization Journey: Financial Transparency and Better Business Outcomes

Salon 4

As government agencies continue to modernize IT operations, Technology Business Management (TBM) is a pivotal framework on that important journey. During this session, learn how D.C.’s Office of the Chief Technology Officer (CTO) digitized its TBM framework on the ServiceNow Platform, allowing the government to identify redundant and unnecessary spending, providing analytics for insightful decisions on future investments, and enabling better user experience and business outcomes.

Sponsored by Proven Optics


William Miller [moderator]
Co-CEO and Co-Founder
Proven Optics
Tehsin Faruk
Chief Operating Officer
D.C. Government
Stephen Miller
Deputy Chief Technology Officer
D.C. Government
Lindsey Parker
Chief Technology Officer
D.C. Government