ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 04

Improve the Total Experience of Employees and Constituents

Salon 4

In accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission.


Jonathan Alboum
Federal CTO
AJ Seigel
Experience Strategist