ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 1

Retooling Government with Generative AI

Potomac 1 – 3

Federal spending on AI continues to rise, and agencies are looking to implement generative AI to support their individual missions. But simply having generative AI tools—even in platforms you already rely on—doesn’t guarantee effective outcomes. Join this session to explore implications and potential of generative AI, discussing use cases, opportunities for resource sharing, workforce evolution, and the enhancement of service delivery through AI/ML on modern platforms.
Session sponsored by:


Kevin Corcoran [moderator]
Global GPS, AMS ServiceNow Lead Alliance Partner
Gary Novotny
Chief of ServiceNow Program Management Office
Central Intelligence Agency