ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 5

Aligning Federal Operations To Get To Outcomes Faster and Improve EX

National Harbor 4 - 5

Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helping agencies improve organization-wide employee services across IT, HR, and Facilities.


Pamela Graulich
Pamela Graulich [moderator]
Manager Solution Consulting for Federal
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Director of Application Development and Digital Services, Office of the Secretary
Department of Commerce
Steve Krauss
Senior Advisor for the HR Quality Services Management Office and HR Line of Business
Office of Personnel Management
Liz Persell
Director of Human Resources Information Systems
U.S. International Development Finance Corporation