ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 6

Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence

National Harbor 12 - 13

In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics.


Mark Matzke
Mark Matzke [moderator]
Area Vice President, Department of Defense
Douglas Enfield
Public Works Systems Branch Chief, G-4 Infrastructure Sustainment