ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 2

Transformation Through Governance and Enterprise Adoption

Potomac 4 - 6

Modern technology, digital workflows, and a robust governance framework empower agencies to connect siloed branches and deliver exceptional customer and employee experiences. This session will feature an agency that developed and implemented a governance model that enables technology sustainability and facilitates enterprise adoption of multiple solutions.


Dan Punaro
Dan Punaro [moderator]
Account Executive
Christopher Folchi
Platform Owner, Service Central Program Management Office
Defense Intelligence Agency