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Track 1
Driving Federal Innovation with AI
Annapolis 1-2
Federal agencies often struggle to adopt advanced technologies due to compliance requirements, limited integration capabilities, and complex stakeholder collaboration. This can lead to inefficiencies and delayed resolutions, hindering mission-critical operations, but with the right roadmap, transformative technologies can reshape federal operations and overcome these challenges. Learn how the Centers for Medicare & Medicaid Services enhanced customer experience and operational efficiency, reduced costs, and optimized workflows by implementing a phased migration strategy and leveraging ServiceNow’s GenAI platform. Join us to learn strategies for accelerating AI adoption, using data-driven tools to enhance efficiency, and how collaboration can unlock innovative solutions for mission success.
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