ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 1

Agent Intelligence and Virtual Agents

Salons 1 & 2

The modern service desk is all about service experience and operational efficiencies. Machine learning is a key component moving forward. Smarter service desks mean less time spent working on troubleshooting and more time spent on mission-centric activities. Join this session to hear how machine learning and advanced analytics are the key to overcoming operational inefficiencies.


Principal Solution Architect, Technology Workflows