Government Matters – CX Panel

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Customer experience is two-fold, as organizations seek to foster relationships with both external and internal customers. Externally, some CX leaders are looking for new tools to better answer customer needs, while internally others are charting out customer experiences with roadmaps.

Session Speakers

Rose
Francis Rose [moderator]
Host
Government Matters
Alboum
Principal Digital Strategist for the Federal Government
ServiceNow
Chaudhry
Customer Experience Lead
Small Business Administration
Morton
Acting Chief Veterans Affairs Experience Officer
Department of Veterans Affairs