ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

Congressman André D. Carson, now in his 7th full term in the U.S. House of Representatives, has established himself as an influential leader and respected public servant, fighting for good paying jobs, economic growth, and safer communities for Indiana’s working families. Congressman Carson consistently fights for the middle class, securing hundreds of millions for investments […]


Debbie Wasserman Schultz has dedicated her public life to serving South Floridians and standing up for justice, equality, and opportunity wherever and whenever it is threatened. As Florida’s first Jewish Congresswoman, she has earned the respect of her colleagues for working tirelessly on behalf of seniors, children, and families for nearly three decades. First sworn […]


Soon after Democrat Terri Sewell was elected in 2010, The Washington Post lauded her as “the breakout star” of the Congressional Black Caucus. Sewell has a lifelong knack for making friends who become powerful political allies. Sewell was born in Huntsville and raised in Selma, a hotbed of activity for the civil rights movement. She […]


Congresswoman Joyce Beatty is a native Ohioan with a strong history of connecting people, policy and politics to make a difference. Since 2013, Beatty has proudly represented Ohio’s Third Congressional District. Beatty serves on the exclusive House Committee on Financial Services and is a member of two Subcommittees: Housing and Insurance and Oversight and Investigations. […]


Bahar Niakan serves as the Deputy Chief Human Capital Officer (Deputy CHCO) and Director for Strategic Initiatives for the Department of Health and Human Services(HHS). She also serves as the Initiative Lead for the Maximize Talent Initiative under ReImagine HHS, a robust transformation effort to improve the Department’s ability to enhance the health and wellbeing […]


Kelly Horton is the Director of Public Policy accounts at ServiceNow. She previously served as Client Director for the State Department and has 15+ years experience working with C-level executives in both public and private sector. Prior to ServiceNow, Kelly led strategic accounts in Healthcare and Public Sector at Salesforce and Oracle. Kelly has served […]


Erika Dinnie currently serves as the Associate CIO for Digital Infrastructure Technologies, overseeing GSA’s IT infrastructure, systems, software, and applications for its 17,500 user base. Ms. Dinnie is a senior executive with a proven track record in leading enterprise-wide organizational resource strategies for large and small service organizations, executing national change initiatives, and overseeing organizational […]


Barbara C. Morton assumed her current duties in July 2016 as Deputy Chief Veterans Experience Officer, Veterans Experience Office (VEO), Department of Veterans Affairs (VA). In this role Barbara co-leads VEO, the Secretary’s customer experience (CX) insight engine supporting and enabling the Department in providing the highest quality experiences in the delivery of care, benefits […]


Amber Chaudhry currently serves as the enterprise Customer Experience (CX) Lead at the U.S. Small Business Administration (SBA). A bonafide intrapreneur, Amber has been a key player in various customer centric projects- including SBA Reimagined (establishing a customer centric brand), putting together SBA’s first OMB- approved Generic Clearance to help the agency collect customer satisfaction […]


Aaron Weis was named Department of the Navy Chief Information Officer effective September 29, 2019. As DON CIO, he is the Principal Staff Assistant to the Secretary of the Navy for information management, digital, data and cyber strategy. Previously, he served as Senior Advisor to the Department of Defense CIO.