ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

To meet the growing need to manage, share, and create standards for data, the DHS Office of the Chief Information Officer (OCIO) established the position of Chief Data Officer (CDO) in fiscal year 2021 (FY21). The role included the creation of the Chief Data Officer Directorate (CDOD). The newly formed Directorate took on several critical […]


Tim White has worked for over 20 years in operational and consulting roles for global companies such as Raytheon, Bechtel, Honeywell, and Deloitte & Touche. His primary focus has been on working with suppliers and supplier management organizations to deliver technical solutions in high consequence environments. At Interos, Tim works with customers to deploy leading […]

Norma Krayem

Norma M. Krayem, a recognized expert in the fields of cybersecurity and data privacy, serves as Vice President and Chair of VSA’s Cybersecurity, Privacy & Digital Innovation Practice Group. Ms. Krayem created one of the first-ever cybersecurity practices at a major international AmLaw 100 law firm in 2005 at a time when most practices only […]

Julianne LeFevre

Ms. LeFevre serves as the Logistics Information Technology (IT) Transformation Deputy Director within the Program Executive Office Manpower Logistics and Business Solutions (PEO MLB). In her current position, she is responsible for supporting the acquisition, fielding, and sustainment of the $1B+ per year Naval Logistics Information Technology (IT) portfolio.   Previously, Ms. LeFevre served in […]


Tracy Caudill is the Head of Delivery Management for Capgemini Cloud and Infrastructure Services (CIS) Americas Projects and Consulting. In this role, she leads a broad portfolio of cybersecurity, cloud, and edge computing engagements. Tracy excels at building collaborative teams that create client value and enable long-lasting partnerships. She has 20 years of experience with […]

Sean DuGuay

Sean DuGuay has lead revenue growth for several firms throughout his 30-year career in the Federal Information Technology Consulting Industry. He is a seasoned business development executive who possess a strong track record of spearheading and securing mission critical support for the federal government. His strength revolves around breaking down silos and fostering inclusion and […]


Brad O’Laughlin is a former implementor and consultant of ServiceNow at large enterprises. He has experience in ITBM(SPM), ITAM, and ITSM module implementations as well as consulting with clients on process efficiency and cost cutting efforts. He joined ServiceNow in February 2021 and works as a Senior Solutions Consultant specializing in Strategic Portfolio Management and […]

Sam Lakhia

Sam Joined ServiceNow in early 2021 as a Value Strategist serving our federal customers. Over the span of his career, Sam is deeply experienced in serving several Federal agencies as a Strategy, Acquisition, and Service Management SME. Sam’s excitement to empower our customers by connecting their entire ecosystem to unleash and accelerate our customers missions […]


Mikayla conducts research on government effectiveness, including projects around human resources and government reform at the Partnership for Public Service. Mikayla is currently leading a project focused on retaining Generation X and Generation Z federal employees. She has also contributed to projects focusing on human resources transformations, public trust in government, and public health data […]