ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol
Michelle Clonmell

Michelle Clonmell is the Intact Program Director responsible for the successful execution and delivery of the ServiceNow platform and products within IRS. As Program Director, she directs the development, planning, prioritization, approval, implementation, and compliance of on-going customer facing programs and projects. With over 20 years of experience in leading cross-functional teams and delivering complex […]

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Byron “Van” Chapman is a Marine veteran with supply, logistics, and operations experience. He retired from the Marine Corps in 2009 and has worked in IT acquisition since 2010. His significant projects have included the virtualization of USMC data centers, a virtual desk top pilot, and stand up of the Marine Corps software factory, MCBOSS. […]


Dr. Ronald L. Black is a 2014 graduate of Colorado Technical University with a Doctor of Management in Environmental and Social Sustainability. He earned a Master of Arts in National Security and Strategic Studies from the Naval War College in 2007 and a Master of Science in Petroleum Management from the University of Kansas in […]


Sol is a corporate sustainability expert and digital transformation global thought leader with 25 years of experience in all aspects of sustainability and digital transformation. Sol was one of the founders of US EPA’s ENERGY STAR program and served as its Director of Strategic Planning and Brand Czar from 1991 to 2005. After leaving ENERGY […]

Alex Beachy

Alex Beachy is a Marine Veteran who spent his years on both the aviation and acquisitions sides of the Corps. He now leads Naval organizations through digital transformations, turning business challenges into strategic growth, as a ServiceNow Enterprise Account Executive.

Maria Bertucci

Maria is a System Administrator with Government Employees Services Division at NFC. She has been in Federal service for over 20 years. Her responsibilities include planning, designing, testing, deploying, and maintaining the service desk applications at NFC while transitioning from BMC Remedy to ServiceNow. She has over 40 years of experience in the IT Professional […]

Kelly Kent

Kelly is the SVP, Global People Operations for ServiceNow, where she is responsible for enabling the company’s 20,000+ employees around the globe through the People Care team (HR Service Center), Recruitment Coordinators, Employee Relations, and People Partners. Focused on optimizing world-class employee experiences leveraging the power of the Now Platform, Kelly’s organization works closely with […]

Doug Freeman

As Director of Customer Experience & Human-Centered Design at the Department of Commerce, Doug Freeman brings over 20 years of digital leadership and experience directing and advising world-class brands and businesses in the U.S. and Europe. Doug has led the digital business divisions of Sprint, H&R Block and Century Link, advised on and led digital […]

Tahera Zamanzada

Tahera Zamanzada is ICF’s vice president of digital transformation. She has 15 years of experience in helping organizations and Federal agencies keep up with a rapidly evolving digital landscape and improving the digital customer experience through the adoption of cloud platforms. As a thought leader and digital advisor, Tahera consults on the challenges surrounding digital […]

Chris Jordan

Chris Jordan, chief information officer for the U.S. Senate, is responsible for providing strategic leadership to IT initiatives and operations that support the legislative process. He manages IT functions to streamline business processes, and drives customer service, cybersecurity, and large-scale IT modernization projects. Mr. Jordan is also a seasoned government and commercial consultant, with experience […]