ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 18

Enabling the Mission with Maintenance Repair and Fleet Operations Management

To achieve mission readiness across DoD and Civilian agencies, organizations must sustain their fleets, assets, and equipment – all while orchestrating thousands of tasks and allocating resources worldwide at the right time, right location, and on schedule. Implementing AI and ML to increase availability, while lowering inventory and costs, helps government agencies better manage highly complex assets. And, automating multi step processes occurring between employees and systems to achieve better business outcomes is essential. With ServiceNow’s Customer Workflows, organizations drive more effective and efficient processes with end to end automation that removes bottlenecks and ensures that all assets are properly managed. Learn how agencies are leveraging ServiceNow Customer Workflows to:

  • Explore how artificial intelligence and machine learning can be applied to prioritize and route service requests and planned maintenance
  • Delineate the benefits of asset management consolidation to track financial, contractual, and inventory details of hardware, software, devices, materials, equipment, and tools for cost savings, inventory reduction, and contract compliance
  • Provide frictionless customer experiences across the globe through a secure IL4 accredited cloud environment


Kevin Adler
Industry Solutions Executive, U.S. Federal
Customer Workflows Solutions Specialist, US Federal
Customer Workflows Solutions Consultant, US Federal