ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 04

Challenge the Digital Status Quo: One Agency’s Approach to CDM

Salon 4

To meet the requirements of the Continuous Diagnostics and Mitigation (CDM) program, Federal agencies have traditionally pushed information about IT assets into an integration point and then into databases, where manual coding is needed to present the data on dashboards. This approach creates additional expense for custom scripting and additional hardware. One agency reimagined its approach to CDM, in line with its overall modernization plans. Join this session to learn how ServiceNow’s integration of legacy systems and modern workflows enabled the agency to combine several layers of the CDM process to work better and faster.


Ben Prime
Senior Advisory Solution Architect, Security
Scott Spitzer
Strategic Programs and Business Development Director, Civilian Agencies