ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 1

Modernizing Program Management

Congressional A

Instituted by the Department of Defense (DoD), the Science, Mathematics, and Research for Transformation (SMART) Scholarship-for-Service Program awards scholarships to students pursuing science, technology, engineering, and mathematics (STEM) degrees in exchange for a finite service commitment at DoD facilities after graduation. To keep pace with its growth, the program needed to replace labor-intensive, manual processes with modern, intuitive interaction for all stakeholders. Join this session to hear how a holistic, integrated approach toward technology, program management, and market outreach delivered on the SMART mission to meet the growing needs of DoD laboratories and research facilities and foster the nation’s next generation of STEM leaders.


ServiceNow Practice Lead
Senior Analyst, Management Strategy, Management Advisory Services
Senior Manager, Solution Consulting