ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol


Track 6

Digital Transformation Supporting the Learning Experience

Meeting Rooms 12-14

Managing a complex array of siloed systems and processes is a challenge faced by many Federal agencies. A focus on improving efficiency and reducing complexity started the Department of Defense Education Activity on a path to Digital Transformation that is helping them increase productivity and improve the experience through their agency. Join us to hear from two DoDEA leaders, Marcus Garrett and Leslie Horne as we discuss how they are using a single platform to save money, do strategic planning and more quickly deliver services to the students, teachers, staff, and administrators across a globally operated school system.


Global Director, Employee Experience Transformation Practice
ServiceNow Process Owner
Department of Defense Education Activity
Process Improvement Specialist
Department of Defense Education Activity