ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

Resource Center

Customer Experience

Bring the power of the whole agency to serve customers, citizens, employees, and partner agencies. Elevate the mission experience and enterprise service delivery to extend scale and simplicity. Customer and Industry Workflows delivers CRM, Enterprise Service Delivery, and Mission use cases that increase customer engagement, improve productivity, and decrease time to value.

Technology Excellence

Accelerate organization-wide digital transformation by better leveraging technology to strengthen business capabilities, optimize technology spend while mitigating risk, and deliver strategic technology initiatives. Innovate at the speed the business demands while delivering more value from investments.

Employee Experience

Transform Today and Prepare for Tomorrow. Transformation begins with reimagining the total employee experience. For this, Employee Workflows helps to drive engagement with a unified employee experience platform, empowering and supporting your workforce from anywhere/anytime, delivering connected enterprise-wide employee journeys and providing additional tools for managers and service agents to be productive and operationally efficient. Whether an HR, Legal or Workplace question/issue, Employee Workflows can help.

Cybersecurity and Tech Risk – Strengthen Security and Risk Management

Securing the Future: Leveraging ServiceNow Security Operations and Integrated Risk Management for Federal Agency Resilience.

Mission Solution with Low-Code

Delivering capabilities to mission organizations at the speed and quality they need is a constant challenge in an ever-evolving world. Having an application development strategy specifically designed to support rapid delivery and iteration is critical to achieving this goal. The ServiceNow platform is designed from the ground up with Hyperautomation in mind, enabling you to rapidly develop and iterate on mission capabilities to quickly deliver value.

ServiceNow Impact Product Tour

Accelerate time to value for your agency with ServiceNow Impact. Impact combines predictive software with human ingenuity to help you adopt solutions quickly, optimize platform health, and realize value faster with ServiceNow.

Now on Now: Solutions for Every Workflow

We face the same challenges our customers do and use the same third-party technologies as our customers. At Now on Now, our internal practitioners share how we use our products and our platform every day to drive speed and scale across the enterprise to create great experiences for customers, partners, and employees. As customer zero, we’re reimagining the future of work, creating secure, seamless experiences, and building new digital businesses. We share on digital technology, customer support, finance, security, engineering and more.

RiseUp with ServiceNow

The world of work is changing. The pace of innovation is accelerating. Demand for digital skills is increasing. According to IDC, 90% of organizations will be affected by digital transformation IT skills shortages costing $6.5 trillion globally. The time is now to focus on moving skills and talent forward. RiseUp with ServiceNow is our ecosystem wide initiative to address talent shortfalls and be the connector between the individuals and customers who focus on the massive opportunity that digital transformation brings.

Day Two Workshop Presentations

Other Helpful Resources

  • ServiceNow Federal Podcast
  • ServiceNow YouTube Channel
  • See how ServiceNow is supporting: