ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol
Michelle Clonmell

Michelle Clonmell is the Intact Program Director responsible for the successful execution and delivery of the ServiceNow platform and products within IRS. As Program Director, she directs the development, planning, prioritization, approval, implementation, and compliance of on-going customer facing programs and projects. With over 20 years of experience in leading cross-functional teams and delivering complex […]

Alex Beachy

Alex Beachy is a Marine Veteran who spent his years on both the aviation and acquisitions sides of the Corps. He now leads Naval organizations through digital transformations, turning business challenges into strategic growth, as a ServiceNow Enterprise Account Executive.

Maria Bertucci

Maria is a System Administrator with Government Employees Services Division at NFC. She has been in Federal service for over 20 years. Her responsibilities include planning, designing, testing, deploying, and maintaining the service desk applications at NFC while transitioning from BMC Remedy to ServiceNow. She has over 40 years of experience in the IT Professional […]

Kelly Kent

Kelly is the SVP, Global People Operations for ServiceNow, where she is responsible for enabling the company’s 20,000+ employees around the globe through the People Care team (HR Service Center), Recruitment Coordinators, Employee Relations, and People Partners. Focused on optimizing world-class employee experiences leveraging the power of the Now Platform, Kelly’s organization works closely with […]

Doug Freeman

As Director of Customer Experience & Human-Centered Design at the Department of Commerce, Doug Freeman brings over 20 years of digital leadership and experience directing and advising world-class brands and businesses in the U.S. and Europe. Doug has led the digital business divisions of Sprint, H&R Block and Century Link, advised on and led digital […]

Tahera Zamanzada

Tahera Zamanzada is ICF’s vice president of digital transformation. She has 15 years of experience in helping organizations and Federal agencies keep up with a rapidly evolving digital landscape and improving the digital customer experience through the adoption of cloud platforms. As a thought leader and digital advisor, Tahera consults on the challenges surrounding digital […]

Chris Jordan

Chris Jordan, chief information officer for the U.S. Senate, is responsible for providing strategic leadership to IT initiatives and operations that support the legislative process. He manages IT functions to streamline business processes, and drives customer service, cybersecurity, and large-scale IT modernization projects. Mr. Jordan is also a seasoned government and commercial consultant, with experience […]

Glenn Miller

Glenn Miller, senior director for IT and operations at GDIT, provides strategic support to GDIT’s Federal government customers across technology areas, such as cloud, digital modernization and cybersecurity. He served for more than 30 years at the Department of State, most recently as acting CIO. He directed worldwide IT programs and initiatives exceeding $2.4 billion […]

Judy Schnurr

Judy Schnurr, chief AI and machine learning solutions architect at GDIT, has over twenty years of experience and an impressive array of 20 certifications in her field. With a passion for creating meaningful customer support processes and a focus on large-scale ITS contracts, she has become known for implementing “workable wow factors” and providing best […]

Brian Given

Brian Given, currently the Director of Business Support in FEMA’s Mission Support Executive Office, has over 15 years of experience building teams, improving processes, and implementing change. With the Business Support Division, his focus is on ensuring business management functions, meeting customer’s needs, as well as coordinating disaster and continuity readiness capabilities across the Mission […]