ServiceNow Federal Forum
Transformation Accelerated
March 13, 2023 | Marriott Marquis | Washington, D.C.
U.S. Capitol
Andrew Scherer
Eric Ferrington
Brian Philbin

Brian Philbin is a Field Service subject matter expert with decades of experience in both doing the job as a technician and service manager, as well as designing software solutions for field workers.

Ron Vickery

For 25+ years, Ron has held executive leadership positions with NEC, Samsung, and Oracle, facilitating digital transformation for enterprise organizations across all industries. At ServiceNow, Ron leads the Customer & Industry Workflows team for Government, Healthcare, and Higher Education, helping clients reduce costs, increase CSAT, and improve time-to-value through the effective application of ServiceNow’s industry […]


Mr. Luessi leads the Healthcare and Life Sciences Industry Solutions for ServiceNow. He has over 23 years of experience in startups and fortune 500 firms including Salesforce, UnitedHealth Group, SwervePay, Microsoft, Target Corp, and Unisys. He leads a global team dedicated to creating innovating solutions, and partnering with customers across the world to make healthcare […]

David Hegarty

David has been with ServiceNow for two years and has 18+ years experience delivering complex change and business transformation across multiple industries.

Scott Spitzer

Mr. Spitzer has over 35 years of experience and success in Federal Business Development and executive management with both Technology Manufactures and Federal System Integrators. Currently, he leads the Civilian Strategic program pursuit and business development at ServiceNow. He joined ServiceNow after serving over two years as strategic programs and Continuous Diagnostics and Mitigation program […]

Julianne LeFevre

Ms. LeFevre serves as the Logistics Information Technology (IT) Transformation Deputy Director within the Program Executive Office Manpower Logistics and Business Solutions (PEO MLB). In her current position, she is responsible for supporting the acquisition, fielding, and sustainment of the $1B+ per year Naval Logistics Information Technology (IT) portfolio.   Previously, Ms. LeFevre served in […]

Brent Smith

Brent joined ServiceNow in 2015; supported the partner ecosystem, Customer Success for large strategic accounts, 2018 Customer Success Executive of the Year, 2019 Customer Success Outcomes Delivered Award, and 2019 Best Customer Outcome of the Year.

Kevin Adler

Kevin Adler helps U.S. government agencies achieve their missions using modern technology solutions, with a focus on the next-generation customer and enterprise service delivery and workflows. In his capacity as a Solution Sales Manager, Mr. Adler has spent more than two decades helping Federal agencies address real-world scenarios and overcome modern business challenges. By deeply […]