ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

To meet the growing need to manage, share, and create standards for data, the DHS Office of the Chief Information Officer (OCIO) established the position of Chief Data Officer (CDO) in fiscal year 2021 (FY21). The role included the creation of the Chief Data Officer Directorate (CDOD). The newly formed Directorate took on several critical […]


Kathie Shedron is the Director of ITSM USAF EITaaS as part of Defense and Intelligence at Unisys Federal. In her role, Kathie leads all ITSM solution activities for the USAF EITaaS program. She works with the respective business unit leaders, senior leadership, marketing, service delivery, solution teams, pricing, recruiting, capture and proposal management groups to […]


Brent MacAloney is the ServiceNow Platform Owner and Program Manager at the National Oceanic and Atmospheric Administration’s (NOAA) Office of the Chief Information Officer (OCIO). He took over NOAA’s ServiceNow program after spending 17 years in NOAA’s National Weather Service as a meteorologist specializing in forecast and warning performance. Since taking over the program three […]


Tom Blevins has spent the last 3-1/2 years at ServiceNow working with partners in solution development and 20 years working as a practitioner in IT Operations.


Christopher Anello serves as the Federal Healthcare Solution Consulting Leader at ServiceNow. Before leading the team, he was Emperies Architect for all ServiceNow Federal Civilian customers helping align business challenges to architecture roadmap. He helped define the ServiceNow operating model for Federal customers to scale the platform and unlock value achieving strategic outcomes. Over the […]


Lauren Barrett brings a unique end user perspective to her work at ServiceNow. Before joining the team, she was a customer at Fannie Mae leading the organization change and training of a multi-year, multi-application implementation of ServiceNow. Through other positions, she has supported ServiceNow implementations at the State Department, the U.S. Marshalls, and Toyota among […]


Matt McIvor and his team of business and technology architects support DoD and Intelligence community customers in their efforts to streamline workflow and work more efficiently including modernizing into the cloud, consolidating products onto the ServiceNow platform, and digitizing paper-driven workflows. Working with ServiceNow for over eight years, Matt was integral to building the company’s […]


Amy Giovannucci is the Managing Director of ServiceNow at Accenture Federal. She has 20 years experience consulting in both the federal and commercial spaces. With the Federal Government moving to digital platforms and the cloud, Amy has specialized in cloud-based, service management applications and platforms to automate and provide outcome-based solutions across all business areas […]


Mr. Copeland is a senior managing director who leads Accenture Federal Services’ (AFS) Cloud Practice. As the Cloud Lead, he is responsible for the architecture, delivery, ecosystem relationships, managed services of AFS’ cloud programs across Civilian, Defense and Intel customers. With more than 21 years with Accenture, Mr. Copeland has led multiple, large scale, transformational […]