ServiceNow Federal Forum
Intelligent Transformation
March 21-22, 2024 | Gaylord National Resort & Convention Center | National Harbor, MD
U.S. Capitol

Program

All times are EDT.

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This interactive breakfast will feature diverse leaders giving their insights on how they reached their level of success while navigating the complex dynamics of the Federal IT workplace. This dynamic panel will dive into the inclusion issues we face in Federal IT and discuss how we can rise above the obstacles and thrive in this growing field. The session will feature a panel of government speakers discussing the importance of diversity, career development and advancement, education and training, and personal examples.

* This is a limited attendence breakfast

Ashworth
Alyssa Ashworth [moderator]
Manager, Solution Consulting for Intelligence and Defense
ServiceNow
Kevin Brooks
Chief of Staff, Global Public Sector
ServiceNow
Ehrenberger
Vice President, AMS Solution Consulting
ServiceNow
Trumbull
Director Management & Project Governance
Internal Revenue Service
Willis
Division Chief, Systems Management Division
Office of Human Capital and Talent Management (HCTM)
U.S. Agency for International Development
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Marvin
Vice President of Federal Sales
ServiceNow
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When a citizen interacts with the Federal government today, it is not a consistent experience, and in some cases, can be in a very disconnected manner. Technology has the power to change this. Join Jonathan Alboum, Principal Digital Strategist Federal Government, ServiceNow as he explores challenges and opportunities, and shares insights that can give government decision-makers the confidence they need to use data to break down silos, create efficiencies, and drive simplified citizen interactions.

Jonathan Alboum
Federal CTO
ServiceNow
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Van Sloun
Assistant Director of National Intelligence for Human Capital
Office of the Director of National Intelligence
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Arrieta
Chief Information Officer
Department of Health and Human Services
Ashmore
Chief Information Officer
Department of Health and Human Services
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Hear KPMG along with several government leaders discuss how Federal organizations are moving towards adoption of Enterprise Service Management (ESM) to transform the experience and delivery of services for key functions including IT, HR, Finance, legal, procurement, and more.

Horvath
Greg Horvath [moderator]
Managing Director, CIO Advisory
KPMG
Aweke
Director, Internal Controls and Compliance Division
Office of the Deputy Assistant Secretary of the Navy
U.S. Navy
Duncan
Deputy Assistant Secretary for Human Resources and Chief Human Capital Officer
Department of Health and Human Services
Merrick
Director of the Cloud Program Management Office
Department of State
Sipes
Managing Director, ServiceNow Federal Leader
KPMG
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Today’s great technologies put the human at the center of their own universe. Automation and AI are transforming government by improving productivity and innovation to make work lives better. In this session, panelists will explore how centering the application of AI to support human activities closes the gap between technology and improved human outcomes by keeping human needs, behaviors, and goals at the center of that design.

Rose
Francis Rose [moderator]
Host
Government Matters
Fogg
Chief Technology Officer, Federal Civilian
General Dynamics Information Technology
Killoran
Deputy Chief Information Officer
General Services Administration
McGuigan
Chief Information Officer
Department of State
Osborn
Chief Technology Officer, Global Government
ServiceNow
Stanley
Senior Advisor for Artificial Intelligence
Cybersecurity and Infrastructure Security Agency
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Central Intelligence Agency uses ServiceNow to manage their Digital Labor Process Robotics Center of Excellence. ServiceNow provides the foundation for managing the PMO and engaging with customers. Customers can learn about Robotics and the use of Digital Labor, submit ideas, track process, and monitor their digital employees’ performance through the platform. Join this session to hear how the platform integrates with Robotics software to automate the execution of tasks, thus freeing up time to be spent on more mission-critical tasks.

Damato
Manager, Government & Public Sector Practice
Deloitte
Dempsey
Lead, Robotics Process Automation Center of Excellence
Central Intelligence Agency
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