ServiceNow Federal Forum
Transformation Accelerated
March 13, 2023 | Marriott Marquis | Washington, D.C.
U.S. Capitol

Program

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Diversity, equity, and inclusion must be a core principle for agencies, a way to inspire people, change mindsets, and better fulfill our collective purpose. The same conviction holds true for accelerating Federal transformation, where building a better and more diverse workforce is essential. Join us for this panel discussion to learn how Federal agencies are aiming to be a model for the nation by focusing on diversity, equity, and inclusion as they reimagine employee experience and citizen service.

Karen Pavlin
Chief Equity and Inclusion Officer
ServiceNow
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Separate registration required to attend.

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ServiceNow and Federal innovators are partnering to change how government delivers on its mission. Join ServiceNow executives to discover how we’re accelerating digital transformation so government can better serve the American people.

Nick Tzitzon
Chief Strategy Officer
ServiceNow
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Top priority for Federal leaders: Make government service delivery and operations more human and citizen-centric, taking direction from the President’s Management Agenda and the customer experience Executive Order. This means putting experience first and rearchitecting how work gets done. Agencies must improve all interactions, citizen AND employee, confirming the undeniable link between great citizen experiences and great employee experiences. This session will explore Total Experience (TX), a strategy that unites citizen and employee experiences across all service delivery channels to create the best possible outcomes.

Session sponsored by KPMG

Jonathan Alboum
Federal CTO
ServiceNow
John Boerstler
John Boerstler [pending approval]
Chief Veterans Experience Officer
Department of Veterans Affairs
Tina Donbeck
Tina Donbeck [pending approval]
Chief Information Officer
Development Finance Corporation
Pamela Powers
Managing Director
KPMG Federal Consulting
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Delivering frictionless citizen services, enhancing workforce efficiency, and empowering secure innovation are all part of the Federal digital transformation agenda. What’s next? Join this session to recognize the substantial progress government innovators have made and discuss what agencies can prioritize to accelerate digital transformation and sustain innovation.

Session sponsored by Deloitte

Lauren Boas Hayes
Senior Advisor for Technology and Innovation
Cybersecurity and Infrastructure Security Agency
Chris Brazier
Deputy IT Director (Acting)
Defense Threat Reduction Agency
Sean Brune
Chief Information Officer and Deputy Commissioner for Systems
Social Security Administration
corcoran
Kevin Corcoran [pending approval]
Principal
Deloitte
Travis Methvin
Travis Methvin [pending approval]
Acting Director of Business, Strategy, and Resourcing
Program Executive Office Digital and Enterprise Services
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Cybersecurity is everyone’s responsibility, which means that Capitol Hill is taking a hard look at the role legislation can play in our collective defense. This bipartisan congressional panel will discuss what congressional action is needed to ensure a resilient, secure Federal government – from FedRAMP to FISMA, to other critical cyber considerations. It will also review cyber measures passed in the recent National Defense Authorization Act, such as the reauthorization of the National Computer Forensics Institute.

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The business of building a more resilient Federal government is proceeding apace, as the nation assesses the pandemic’s lessons for ensuring that government works under any conditions. Join Federal agency leaders to explore what enhanced technology and expanding digitization mean for government business continuity – and how this continuity helps secure citizen and employee trust.

Donald Remy
Donald Remy [pending approval]
Deputy Secretary
Department of Veterans Affairs
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Employee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need.

Kevin Brooks
Field CTO and Executive Strategist for Defense and National Security
ServiceNow
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Zero Trust is more than a mandate, it’s a framework and maturity journey. It’s also not achieved with a single technology. During this session, we’ll explore how a platform-based approach, coupled with automation and orchestration, enables agencies to move their Zero Trust plans forward to secure their missions.

Ann Dunkin
Ann Dunkin [pending approval]
Chief Information Officer
Department of Energy
Jamie Holcombe
Jamie Holcombe [pending approval]
Chief Information Officer
United States Patent and Trademark Office
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Sponsored by CGI Federal