Program

All times are EST.

March 9, 2021

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Welcome to the future of enterprise workflow management – we’re not just talking about your IT systems, but how your people work, too. Join Bill McDermott, President and CEO, ServiceNow, and Steve Walters, Vice President of Federal, ServiceNow, to hear how ServiceNow revolutionized its workflow platform to make an impact far beyond IT teams. Bill and Steve will also share how ServiceNow is engaging with government agencies to solve their toughest challenges, and how ServiceNow is supporting environmental, social, and governance causes.

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McDermott
President and Chief Executive Officer
ServiceNow
Walters
Vice President, Federal
ServiceNow
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During this conversation with ServiceNow, we’ll explore how government agencies can develop a people-first mindset through successful modernization, while ensuring all stakeholders are aligned. Learn how one organization, in the face of a pandemic, worked across HR and IT to enhance the service experience for employees by democratizing data, leveraging BOTS to accelerate outcomes, and elevating internal collaboration and agility to system modernization rarely seen in government.

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Tzitzon
Nick Tzitzon [moderator]
Chief Strategy Officer
ServiceNow
Ashmore
Chief Information Officer
Department of Health and Human Services
Duncan
Deputy Assistant Secretary for Human Resources and Chief Human Capital Officer
Department of Health and Human Services
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COVID-19 turned the world upside down – but showed us endless possibilities. In this hybrid keynote-interview session, Deacon Maddox, Chief of Plans, Operations and Analysis of the Federal COVID-19 Response, will highlight the inception, creation, and development of the COVID-19 vaccine data tracking system. Maddox will also explore the initial startup challenges the Federal COVID-19 Response faced, the strategies used to quickly scale up to go to market, and how the Federal COVID-19 Response is leading the effort to vaccinate America with ServiceNow’s Principal Digital Strategist for the Federal Government, Jonathan Alboum. Things are only impossible until they’re not…

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Alboum
Jonathan Alboum [moderator]
Principal Digital Strategist for the Federal Government
ServiceNow
warp-speed
Chief of Plans, Operations and Analytics
Federal COVID-19 Response
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To build a resilient mission, we must consider the people pushing the mission forward. What tools do they need to deliver exceptional experiences for employees and citizens alike? And how can those tools stay agile and flexible in a changing world? Our panel will share advice and lessons learned from experiences implementing modern tools and digital workflows. We’ll explore how people and systems work together. And, we’ll discuss how leaders create an environment to empower innovation and mission success.

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Wallace
Dan Wallace [moderator]
Area Vice President, Civilian
ServiceNow
Dinnie
Associate Chief Information Officer for Digital Infrastructure Technologies
General Services Administration
Gattoni
Chief Technology Officer
Cybersecurity and Infrastructure Security Agency
Olson
Deputy Director
Defense Digital Service
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The Department of State quickly pivoted to telework when COVID-19 hit, providing its workforce with the support they needed to work remotely full-time using modern, cloud-based collaboration tools. During this agency spotlight session, Kelly Horton, ServiceNow’s Director of Public Policy Accounts will chat with Brian Merrick, the Director of the Cloud Program Management Office at the Department of State, about how the agency pivoted their workforce so quickly. Kelly and Brian will discuss ServiceNow’s role in the migration, and how leveraging modern technologies gives not only IT teams, but the entire agency, the flexibility and agility needed to meet the mission.

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Horton
Kelly Horton [moderator]
Director of Public Policy
ServiceNow
Merrick
Director of the Cloud Program Management Office
Department of State
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Do you #ChoosetoChallenge? In honor of the 2021 International Women’s Day theme, we invite you to challenge and call out gender bias and inequity. It’s more than just pointing out inequalities – it also means seeking out and celebrating women’s achievements.

Join our moderator, Nichole Francis Reynolds, Vice President of Global Government Relations, ServiceNow, as she leads a discussion with lawmakers, policy leaders, and technology innovators to explore their professional journey. We’ll also discuss how their personal experiences with bias and discrimination has shaped how they empower women in the Federal workspace.

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Reynolds
Vice President & Head of Global Government Relations
ServiceNow
Beatty
D-OH 3rd District
U.S. House of Representatives
Carson
D-IN 7th District
U.S. House of Representatives
Schultz
D-FL 23rd District
U.S. House of Representatives
Sewell
D-AL 7th District
U.S. House of Representatives
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March 10, 2021

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The pandemic forced the Department of Defense to rapidly transform its digital posture as many people shifted to remote work. That pace of change is setting a new precedent, where the Pentagon can now continue digital transformation efforts at speeds not seen prior. Leaders are now tasked with continuing this digital momentum, as another facet of the “new normal.” View session.

Rose
Francis Rose [moderator]
Host
Government Matters
Brooks
Digital Strategist
ServiceNow
Duchak
Chief Information Officer
Defense Logistics Agency
Weis
Chief Information Officer
U.S. Navy
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Customer experience is two-fold, as organizations seek to foster relationships with both external and internal customers. Externally, some CX leaders are looking for new tools to better answer customer needs, while internally others are charting out customer experiences with roadmaps. View session.

Rose
Francis Rose [moderator]
Host
Government Matters
Alboum
Principal Digital Strategist for the Federal Government
ServiceNow
Chaudhry
Customer Experience Lead
Small Business Administration
Morton
Acting Chief Veterans Affairs Experience Officer
Department of Veterans Affairs
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How are organizations leveraging data? As the amount of data increases, leaders and IT pros are using data as a strategic asset and as a means to assess cyber risk. This process requires proper data curation, which is crucial as not all data is created equally. View session.

Rose
Francis Rose [moderator]
Host
Government Matters
Dalboe
Chief Data Officer
Federal Energy Regulatory Commission
Osborn
Chief Technology Officer, Global Government
ServiceNow
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